Privacy Policy
Last updated:
NovaHardware Co., Ltd. ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website.
1. Information We Collect
- Personal Information: name, company, email, phone/WhatsApp, country, and project details you submit via our inquiry form.
- Technical Data: IP address, browser type, device information, pages visited and referring URLs, collected via cookies and analytics.
2. How We Use Your Information
- To respond to your inquiries and provide quotations (typically within 12 hours).
- To process orders, arrange production and logistics.
- To improve our website, products and services.
- To send periodic communications (only with your consent).
3. Sharing of Information
We do not sell or rent your personal information. We may share data with trusted third-party service providers (e.g. shipping carriers, payment processors, analytics) solely to operate our business, under confidentiality agreements.
4. Data Retention & Security
Inquiry records are retained for active customer management. We implement reasonable security measures including HTTPS encryption, access controls and secure hosting. You may request deletion of your data at any time.
5. Cookie Policy
We use cookies and similar technologies to enhance browsing, remember preferences and analyze traffic. You can manage or disable cookies in your browser settings; however, some features may not function properly.
- Essential cookies: required for core functionality (e.g. language preference, session).
- Analytics cookies: help us understand site usage (e.g. Google Analytics, once configured).
- Marketing cookies: used for personalized content and retargeting (only after consent).
By clicking "Accept All" in our cookie banner, you consent to the use of non-essential cookies.
6. Terms of Service
- All quotations are valid for 30 days unless otherwise stated.
- Product specifications are subject to confirmation via proforma invoice.
- We support Incoterms FOB, CIF, DDP etc. as agreed in the order.
- Prices are quoted in USD unless specified otherwise.
7. Your Rights (GDPR / CCPA)
You have the right to access, correct, delete or restrict the processing of your personal data, and to opt out of marketing communications. To exercise these rights, contact us at sales@novahardware.com.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at sales@novahardware.com or via our contact page.